Shipments and returns

Tracking Packages

Tracking numbers are emailed to the address you entered when you placed your order as soon as the package leaves our warehouse. 

Please contact us if you have not received your tracking information within 24 hours of your order.

International Shipping

INOVIA Technologies regularly ships to customers all over the world.

Please contact us if you would like a shipping quote, or have any questions.

Returns and Exchanges

Online Return Policy: We want to make sure you are completely satisfied with your purchase. Customers must return their product within 30 days of shipment to receive a full credit less a 15% restocking fee. Returns must be presented in new condition with all of the original packaging.

To return or exchange an item, follow these simple steps:

  1. Call our experts for assistance: +86-159-8681-6349
  2. You will receive an RMA (Return Material Authorization) number for returns and exchanges in 2-5 business days
  3. The item(s) must be returned in their original condition including the original packaging and all accessories.
    1. The packaging must not have any markings.
    2. Returns missing accessories will be rejected.
  4. Write the RMA number only on the shipping label, NOT on the box.